BUS153
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Accommodations & Lodging Operations
Course Description
BUS 153 is designed to help students gain the foundational knowledge, concepts, and skills for launching a career in the dynamic global lodging sector of the hospitality industry. The course introduces lodging in its essential role within travel and tourism while exploring the various types of lodging businesses such as hotels, resorts, hostels, vacation rentals, bed and breakfasts, timeshares, and alternative accommodation types. Students learn about the primary functions and departments within a lodging operation such as executive management, sales and marketing, revenue management, guest services and front desk, rooms and housekeeping, engineering and maintenance, food and beverage, and human resources. The course emphasizes monitoring, measuring, and analyzing various lodging performance metrics as important tools for guest experience optimization and operational success.
1.Apply the concepts and skills necessary to achieve guest satisfaction.
2.Demonstrate the ability to effectively work in a team environment when completing hospitality-related activities.
3.Conduct themselves in a professional and ethical manner, and practice industry-defined work ethics.
4.Demonstrate knowledge of best practices in food, beverage, accommodations and finance functions within the hospitality industry.
5.Apply basic and supervisory level job functions in hospitality and tourism careers.
Programs
BUS153
is a
completion requirement
for: