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Academic and Administrative Grievances and Appeals

Statement of Policy 

GENERAL 

Students are encouraged to work directly with their instructor or administrator to resolve academic or  administrative concerns related to their experience with BYU-Pathway Worldwide (BYU-Pathway), BYU Idaho, Ensign College, or Institutes of Religion (collectively, Institutions). If a student’s concern is not  resolved, they are encouraged to submit a formal grievance through the Grievance Form found in the  Student Portal. 

ACADEMIC AND ADMINISTRATIVE GRIEVANCE PROCESS 

Academic grievances include grievances related to a course or instructor such as when a student feels  their work has been evaluated unfairly or inadequately. Administrative grievances include grievances  related to an administrative office such as a grievance about how an institutional policy was  administered. Academic and administrative grievances are not anonymous. 

All grievances are taken seriously. When a complaint is made to relevant institutional authorities, all  reasonable efforts are made to seek a prompt and fair resolution. After consideration of the student’s  grievance, the institution will email a decision to the student. 

Students may have other concerns regarding issues outside of the scope of this policy.

  • For concerns related to sexual harassment see sexual misconduct. 

  • For concerns related to discrimination see Belonging. 

  • For concerns related to accessibility and accommodations for individuals with disabilities see Accessibility. 

  • For concerns related to the CES Honor Code see Student Honor. 

TIMING 

Students should initiate a grievance no later than the end of the term following the term in which the  alleged grievance occurred. If conditions beyond student control prohibit filing a grievance during the  allowed time, the student should file as soon as reasonably possible. The burden of persuasion to allow  for the filing of a late grievance is upon the student. 

APPEALS OF THE ACADEMIC AND ADMINISTRATIVE GRIEVANCE DECISION 

If any party involved believes in good faith that their concerns were not properly addressed through the  grievance process, and/or new and compelling information becomes available, an appeal may be  requested by using the Appeal Form provided in the decision email message. Appeals must be  submitted within 30 days after receipt of a decision email. 

The appropriate academic or administrative committee will receive and evaluate the appeal and  communicate in writing the final decision to the student and all other parties involved. 

NONRETALIATION 

The Institutions prohibit retaliation against students based on their pursuit in good faith of a grievance  under this policy, or their participation in good faith in the grievance process. 

APPROVER 
System Exchange Team Executive Group (SETEG) 

APPROVAL DATE 
2023.10.23 

POLICY STEWARD 
Wellness Manager 

EXECUTIVE SPONSOR 
Student Success Vice-President 

APPLICABILITY 
This policy applies to all students served by BYU-Pathway Worldwide.