Email as Official Communication

Statement of Policy 

Official email messages are sent to students to update them on important changes to their account, upcoming deadlines, course information, etc. Students are responsible for all information sent to them through email.

Institutional messages about deadlines, finances, changes to your account, etc. will be sent to all students through the preferred email address provided in their application or through updating their contact information in their portal.

Academic messages about coursework, programs, etc. will be sent to the student using the learning management system (currently Canvas), with a copy sent to the student's BYU-Pathway email address (name@byupathway.edu) assigned when the student initially enrolled. Individual courses or programs may use additional communication channels (e.g., Teams, Whatsapp). However, students need to continue to check the Canvas Inbox (with copies sent to their BYU-Pathway email).

Students are expected to regularly check both emails. This policy is to ensure that important communication is received in a timely and consistent manner.

APPROVER 
System Exchange Team Executive Group (SETEG) 

APPROVAL DATE 
2023.08.28 

POLICY STEWARD 
Director of System Liaison Initiatives

EXECUTIVE SPONSOR 
System Liaison Officer 

APPLICABILITY 
This policy applies to all BYU-Pathway Worldwide students.